The Paper Division of Smurfit Kappa is supported by the Technical Customer Service department (TCS). This department: Supports the customers to improve performance and profitability Supports Sales department to increase customer satisfaction Translates customer requirements into profitable paper making TCS department, located in Roermond (The Netherlands) handles issues such as: consulting (like trouble shooting), paper & corrugating aspects, food contact legislation questions and product management like complaints handling, product development and specifications. A laboratory service is also offered. The service is achieved over pro-active technical meetings and paper seminars with the customers. All activities are organized over our local Sales Offices and Sales Organizations.

Every country or country cluster has their own native speaking Technical Customer Service Manager.

The TCS Managers are coordinated within a network to optimize capacities, knowledge and speed of handling, and have a link with our research centre.

We regularly review the quality of our products and services in order to enhance our performance and to stay in line with rapidly changing customer requirements.

Contact:                                   Technical Customer Services

                Peter Gerards (Recycled Fibres)        Erik Tollander (Virgin Fibres)
                Mijnheerkensweg 18                         Smurfit Kappa Kraftliner Pitea
                6041 TA Roermond                          941 86 Pitea
                PO Box 1225                                   Sweden
                NL - 6040 KE Roermond
                Tel:    +31 475384444                      Tel: +46 911 971 38
                Fax:   +31 475332620                      Fax: +46 911 172 00